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Karen Fettig Karen Fettig, Legal eXchange Product Manager
Ms. Fettig comes to Bottomline from Farmers Insurance where she held leadership roles in establishing the company's central bill review and in the development of its internal claims litigation management platform. A former insurance defense attorney, Ms. Fettig has extensive claims management and litigation experience having held positions earlier in her career with Liberty Mutual and Wausau Insurance. While at Liberty Mutual, she established and grew a legal staff office in Sacramento, CA, before transferring to manage a larger team of San Francisco-based staff attorneys.
Brenda Gordon-Ervin Brenda Gordon-Ervin, Director of Customer Service and Support
Brenda brings to Bottomline Technologies more than 10 years of experience implementing legal spend management solutions. In her role as director of customer service and support, Brenda works closely with some of the nation's largest property and casualty insurers and corporate legal departments, leveraging her expertise to help these organizations maximize efficiencies and improve spend related to outside legal services.
Tom Gaillard Thomas D. Gaillard, Vice President and General Manager
Tom serves as Vice President and General Manager of Bottomline Technologies' Transaction Services line of business.   In this role, he manages Bottomline's rapidly-growing hosted services, solutions that help organizations to streamline their financial business processes.  Included in this suite is industry-leading Legal eXchangeT, a legal spend solution used by some of the world's largest companies.

Robert Mullen Bob Mullen, Director of Legal Solutions
Bob has been involved in the promotion, implementation, and support of legal spend management solutions since 1999. Bob served as the Vice President of the LEDES Oversight Executive Committee in both 2005 and 2006 and has been a regular LOC Voting Member since 2004. In addition to his work with the LOC, Bob was the co-facilitator of an independent insurance subcommittee convened to propose revisions to the UTBMS Litigation Code Set. Prior to joining Bottomline, Bob was a commercial insurance broker specializing in self-insurance and municipal coverage.
Seth Colby Seth Colby, Senior Account Manager
An expert on the intersection of technology applications and litigation management, Seth helps Bottomline's clients improve their case outcomes through the implementation of legal spend management best practices. Prior to joining Bottomline, Seth was a claims specialist for Westport Insurance Company and handled a variety of complex claim types, including Directors & Officers, legal malpractice and employment practice. Seth began his legal career with Sedgwick, Detert, Moran & Arnold, an international trial and litigation firm based in San Francisco, defending medical malpractice suits as part of its litigation practice group.
Melinda Osborn Melinda Osborn, Professional Services Team Manager
Melinda uses her background in legal spend management to help large property and casualty insurers and large corporations optimize their outside counsel relationships. During her career, Melinda has served as a claims analyst with GE Insurance (now Swiss Re) and a litigation attorney with Schoenberg, Finkel, Newman & Rosenberg.




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